Associate - Knowledge Management

About Zinnov

Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:

• Where should we invest?

• How do we scale globally?

• What capabilities will win in the next decade?

Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.

At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.

Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.

Why Corporate Functions? 

Zinnov’s Corporate Functions teams power how the firm delivers at scale—building the internal engine behind high-growth, high-impact work. You’ll get: 

• Hands-on ownership in running and scaling core operations (including Legal, Compliance, Risk, and Governance). 
• Exposure to end-to-end enablement models that strengthen operating engines, employee experience, and scalable processes. 
• A highly cross-functional environment with close collaboration across delivery/PMO and domain teams to drive consistent execution. 

About the Role

At Zinnov, knowledge is not documentation. It is strategic capital.

As an Associate – Knowledge Management, you will help architect, govern, and scale an AI-enabled knowledge ecosystem that powers marketing, thought leadership, and enterprise impact. This role sits at the intersection of information architecture, automation, analytics, and AI. You will work closely with the KM Lead to transform how institutional knowledge is captured, structured, discovered, and activated across marketing systems and repositories. 

What You’ll Do

Enterprise Knowledge Architecture

• Manage and optimize SharePoint Online and enterprise knowledge portals.
• Design scalable site structures, permission models, and workflows.
• Build metadata schemas, taxonomy frameworks, and tagging standards.
• Improve enterprise-wide discoverability and search performance.
• End-to-end Content Management

Governance & Lifecycle Excellence

• Define and operationalize content lifecycle frameworks.
• Audit repositories and eliminate redundant or outdated content.
• Standardize documentation formats and knowledge templates.
• Ensure compliance with governance and information standards.

Analytics-Led KM Optimization

• Build dashboards tracking repository usage, search success, and content contribution.
• Translate usage data into structured improvement plans.
• Identify knowledge gaps and improvement areas through data-led diagnosis.

AI-Enabled Knowledge Transformation

• Apply AI tools for auto-tagging, summarization, and intelligent Q&A.
• Support implementation of LLM-driven search and recommendation systems.
• Assist in prompt design, evaluation of AI outputs, and governance frameworks.
• Explore multi-model AI use cases across text, documents, and structured data.

The rest of this description is on the employer’s own page.