Principal Engineer (L5)

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. 
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See yourself at Twilio

Join the team as our next Principal Engineer (L5), Twilio’s Segment team

About the job

As a Principal Engineer on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).

Responsibilities

In this role, you’ll

• Own and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.
• Architect and operate always-available, complex distributed systems in cloud environments.
• Guide technical decisions, articulating trade-offs between cost, performance, and reliability.
• Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec). 
• Excellent abilities in high level service design -- modeling interfaces and internals in a properly modular, composable, and extensible way.
• Expert programming experience in Go or similar object-oriented languages.
• Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.
• Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.
• Excellent communication, problem-solving, and operational excellence skills.

Desired

• Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes). 
• Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).
• Familiarity with AI/ML technologies.
• Experience managing and operating AWS infrastructure
• Experience working in a geographically distributed team. 

Location

This role will be remote, and based in India (only in Kanataka, Tamil Nadu, Maharashtra, Telangana, Delhi).

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

The rest of this description is on the employer’s own page.