CST - Associate - Social CST

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team: Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.
About the role:Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.
Expectations/ Requirements:● Resolving day-to-day queries of the merchants via chat/call.● Oversee day-to-day management of campaigns and ensure brand consistency.● Ensure brand consistency in copy through tone, voice, and terminology.● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.● Developing and implementing a timeline to achieve targets.● Previous experience in team handling Chat/email Support.
Superpowers/ Skills that will help you succeed in this role:● High level of drive, initiative, and self-motivation● 1+ years’ experience in social media escalations management● Exceptional multi-tasking skills● Strong problem-solving skills
Educational Qualification:Any Graduate.