Technical Support Engineer - Finance

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Finance Tech Support Engineer

As a Finance Support Specialist you will be an expert on Adyen’s platform and financial products. You will be supporting the financial teams of our merchants all over the globe to facilitate their operations and ability to grow. Ultimately the team you'll be part of will be responsible for helping our merchants with finance-related issues, enabling them to use our financial products at full magnitude, and advising our product teams on how to best address development resources.

In doing this, you will be in close contact with our Finance teams, Product team, Account Management, Development and many other internal teams.

The team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. The extensive knowledge of financial products and all the banking processes behind payments is the most valuable aspect for both our merchants and our internal teams.

What you’ll do

• Be the first point of contact for our merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment or loan status amongst others). This means reactive/proactive communication in English with our merchants both via email and on the phone.
• Educate and advise our merchants’ financial teams on how to best gain value from our platform, products and features.
• Receive and analyze merchant pain points and work closely with Adyen’s Finance Product and Development teams to improve or build new products to facilitate merchant’s operations.

 Who you are

• You have at least 3 years of experience  involving direct BtoB customer support, with exposure to banking, payments or financial products (issuing, business accounts, capital/business financing...) 
• You have strong finance and analytical skills and can easily get familiar with our internal accounting systems.
• You have  strong communication skills and are not afraid of being in direct contact with our merchants.
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
• You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You have advanced level of proficiency with MS Excel. 
• You have excellent written and verbal communication skills in English.
• You have a Finance or Economics educational background, or work experience.

The rest of this description is on the employer’s own page.