IT Manager

About Prophecy

The leader in AI-native data preparation and analysis, Prophecy is revolutionizing how the world's top enterprises turn data chaos into reliable insights. We introduce the AI-native data lifecycle (generate, refine, deploy) where our industry leading AI agents and humans work hand-in-hand in visual and document interfaces to analyze, transform and prepare data, to ship trusted insights at enterprise scale.

Don't miss the rocket ship, join Prophecy and build the next data revolution.  

The Role

We are looking for an experienced IT Manager  to own and scale Prophecy's global IT operations and employee technology experience.

This is a senior, hands-on role. You will own IT operations end-to-end while remaining close to the technology designing systems, solving complex problems, automating processes, and building scalable solutions.

You will be responsible for IT service delivery, endpoint and device management, identity and access, SaaS applications, infrastructure, automation, asset management, and IT governance. You will also partner closely with Security and Engineering to operationalize security controls, compliance requirements, and technology risk management.

We are looking for someone who can think strategically, execute independently, and get into the details when needed.

What You'll Own

IT Operations & Infrastructure

• Own global IT operations, employee technology, IT service delivery, and operational standards.
• Manage macOS/Windows endpoints, networking, SaaS applications, devices, and core IT infrastructure.
• Establish reliable onboarding, offboarding, provisioning, support, and asset lifecycle processes.
• Manage IT vendors, procurement, licenses, and technology spend.
• Build scalable IT processes, SLAs, documentation, and operational metrics.

Identity, Security & Compliance

• Own operational aspects of IAM, SSO, MFA, RBAC, provisioning, deprovisioning, and access governance.
• Partner with Security and Engineering on endpoint security, device compliance, patching, vulnerability remediation, and security hardening.
• Support SOC 2, ISO 27001, GDPR, audits, access reviews, evidence collection, and control execution.
• Support business continuity, disaster recovery, and incident response readiness.

Automation & Technology

• Identify manual and repetitive processes and automate them using APIs, scripting, workflows, and system integrations.
• Automate employee lifecycle, access, device, application, asset, ticketing, and reporting workflows.
• Build self-service capabilities and improve the employee technology experience.
• Evaluate and implement modern IT technologies that improve scalability, security, efficiency, and cost.

Service & Operational Excellence

• Establish IT service management practices covering incidents, requests, problems, and changes.
• Use data and operational metrics to improve service quality and identify recurring issues.
• Build and maintain IT documentation, knowledge resources, standards, and processes.
• Continuously improve the reliability, efficiency, and maturity of the IT environment.

What You'll Bring

• 5-8 years of progressive experience in IT Operations, Enterprise IT, Infrastructure, or Technology Operations.
• Experience owning and building IT operations and processes in a startup or high-growth environment.
• Strong hands-on experience with macOS, Windows, networking, endpoint management, SaaS, and enterprise productivity platforms.
• Strong knowledge of IAM, SSO, MFA, RBAC, MDM, and device compliance.
• Experience with modern platforms such as Google Workspace, Kandji, Microsoft 365, CrowdStrike, or equivalent.
• Experience building IT automation using Python, Bash, APIs, or workflow platforms.
• Strong understanding of IT service management and operational best practices.
• Experience partnering with Security on security controls, compliance, vulnerability remediation, and audit readiness.
• Strong vendor, asset, license, and technology management experience.
• Excellent troubleshooting, problem-solving, communication, and stakeholder management skills.
• A strong ownership mindset and willingness to remain hands-on.

The rest of this description is on the employer’s own page.