Customer Retention Account Manager

Fast-Frogward Your Career to Years From Now

Be part of a team where your work directly shapes the way the world’s top companies build and secure their software. At JFrog, as an Associate Account Manager, Renewals you’ll play a key role in bringing our industry-leading solutions to market, helping customers like Amazon, Google, and Netflix solve their most pressing DevSecOps and AI/ML challenges. Every day offers new opportunities to collaborate, strategize, and innovate in a fast-paced, growth-driven culture. If you thrive in a dynamic environment and want to make an impact in the world of software, JFrog is the place for you.

What you’ll be doing as an Associate Account Manager, Renewals

In this role, you’ll be a key player in our fast-paced and highly innovative engineering team. You will:

• Be responsible for renewal and upsell to existing mid-market and SMB customers
• Must have a good understanding of technology in general, understanding how to sell to technical stakeholders, especially around DevOps and security would be an added advantage
• Manage renewals month on month with the expectation to close them on time
• Work with existing customers to pitch new products, expand existing licenses to cross sell and upsell
• Build strong relationships with key stakeholders within our customers
• Develop DevOps strategies with C-level executives, work with CISOs on their security priorities and goals
• Exceed monthly, quarterly, and annual sales targets
• Work closely with the support and consulting teams to achieve product adoption

If you don’t meet 100% of the requirements below – that’s okay, nobody’s perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

What you bring to the table

• 5+ years of proven experience in SaaS software and solutions sales, selling to end-users as well as VPs and C-level executives across multiple departments
• Solid understanding and experience in managing the complete sales cycle from prospecting to closure
• Good understanding of SaaS sales processes and management of key KPIs is desirable
• Goal-oriented with a proven track record of consistently exceeding the sales quota in previous positions
• Ability to work as part of a fast-paced team while demonstrating flexibility, reliability, and taking initiatives
• Excellent written and verbal communication skills; ability to explain technological strategies to both end-users and decision-makers throughout organizations, including technical, business, and C-level audiences
• Customer-success mentality, with a winning attitude
• An energized and enthusiastic, self-motivated, competitive, creative problem-solving, relationship builder, customer-focused and highly responsive leader
• Bachelor’s degree in business administration, marketing, or technical discipline; MBA is an advantage

The rest of this description is on the employer’s own page.