Engagement Manager

Engagement Manager

About UptimeAI

UptimeAI provides AI reasoning agents that help industrial operations teams make goal-oriented, real-time decisions.

Industrial facilities are rich in data but constrained by the expertise required to maintain and interpret it. As experienced engineers retire and operational complexity grows, organizations struggle to scale the expert judgment needed to maintain reliability, safety, and performance.

UptimeAI addresses this challenge by embedding engineering reasoning directly into AI agents that continuously analyze operational data, diagnose issues, and guide teams toward the best actions. The result is faster decisions, reduced downtime, improved efficiency, and stronger operational performance.

Role : Engagement Manager

Location: Bangalore, India (Hybrid)

Experience: 7+ years

Role Overview
The Engagement Manager is a trusted strategic advisor who helps UptimeAI customers maximize business value, drive adoption, and achieve measurable outcomes throughout their growth journey. This role focuses on executive engagement, value consulting, stakeholder alignment, and identifying opportunities to expand the impact of UptimeAI within the customer organization.

The ideal candidate combines strong consulting capabilities, business acumen, industry understanding, and executive communication skills to translate customer challenges into strategic initiatives, build compelling value stories, and guide customers toward long-term success.

Key Responsibilities

Define Customer Success & Value Strategy

• Partner with customers to define what success means, how value will be measured, and how UptimeAI aligns with their operational goals and long-term objectives.

• Develop customer success plans with clear outcomes, value drivers, adoption goals, and measurable success criteria.

• Ensure alignment between executive sponsors, operational teams, and UptimeAI stakeholders on the path to value realization.

Prove and Communicate Value

• Own the customer value narrative by continuously connecting platform capabilities, insights, and outcomes to measurable business impact.

• Maintain visibility into value creation, including realized, estimated, and future opportunities.

• Lead executive steering committees and value reviews, presenting progress, impact, challenges, and opportunities in a compelling business story.

• Partner with technical teams to ensure customer wins and insights are captured, validated, and communicated effectively.

Drive Adoption and Operational Integration

• Ensure customers successfully integrate UptimeAI into their operational workflows and decision-making processes.

• Identify adoption barriers and proactively drive actions to increase usage, engagement, and business impact.

• Help customers move from using the platform to embedding it into their daily operating model.

Build Executive Relationships and Stakeholder Alignment

• Develop trusted relationships across executive, operational, and technical stakeholders — beyond the initial champion.

• Maintain an up-to-date stakeholder map, understanding decision-makers, influencers, and customer sentiment.

• Create internal customer advocates who can communicate the value of UptimeAI across the organization.

Identify Expansion Opportunities

• Maintain a deep understanding of customer business priorities, operational challenges, and future initiatives.

The rest of this description is on the employer’s own page.