Customer Engagement Manager

About Ema

Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.

We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale.

Ema is building the world’s first Universal AI Employee — an agentic AI platform that automates complex, cross-system enterprise workflows end-to-end, with humans in the loop where it matters.

Unlike copilots or narrow automation tools, Ema deploys production-grade multi-agent systems that integrate deeply with enterprise SaaS platforms and execute real business processes at scale. Our customers don’t experiment — they replace brittle, manual operations with reliable AI systems that deliver measurable outcomes.

Founded by leaders from Google, Coinbase, and Okta, and backed by top-tier investors, Ema operates at the frontier of enterprise AI execution, not demos. With teams across Silicon Valley and Bangalore, we are defining how agentic AI is delivered responsibly, reliably, and at scale.

If you care about building and shipping real AI systems that work in production, this role is for you.

Who You Are

The Customer Engagement Manager owns the delivery and stabilization of Ema’s agentic AI solutions — from commitment through production rollout and steady state. This is not a research role , a support role or a coordination only project management role. You are the delivery leader and technical anchor during implementation, working closely with Value Engineering, Product, Engineering, Infrastructure, and customer IT and business teams. You build rare expertise in production-grade AI delivery. You help set the bar for how agentic AI is delivered in production and prove that AI systems can be implemented responsibly, not heroically . You help enterprises move from manual processes to reliable AI execution

What You’ll Work On

1. End-to-End AI Delivery Ownership

• Own delivery from design alignment through production rollout and stabilization

• Ensure solutions align with Ema’s agentic architecture and platform capabilitie

2. Feasibility Judgment & Agentic Workflow Translation

• Develop a deep understanding of the customer’s business processes and constraints

• Translate business workflows into feasible agentic AI workflows

3. Technical Oversight & De-Risking

The rest of this description is on the employer’s own page.