IT Support Engineer

About Airbound

Our mission is to make a world where everyone has access to delivery. Where goods move as freely as information moves today.

This is possible. Today the cost of moving on a scooter is ₹2/km. That’s the cost of moving a 150kg mass from point A to B. We’re bringing that mass down to less than 5kgs, concurrently bringing the cost down to 10 paise/km. This is how we make deliveries a reality. This is how we create a world where we’re doing billions of deliveries per day.

The tech is not there. The current cost of drone delivery is ₹100/km. We need to completely redefine the way things are done here. We’re building the world’s most efficient aircraft from the ground-up, and scaling that up to beyond anything the aerospace sector has ever seen. This cannot be an iterative process. We have to tear down all conventions and build everything up from scratch.

To do this, we need nothing less than the best engineers. The ones who care about building something fundamentally different, who are deeply curious about understanding the fundamentals of everything they’re working on, who are dreamers that believe in the impossible.

About the Role

We're hiring our first dedicated in-house IT Support Engineer to own day-to-day IT operations across the company from keeping every laptop and application running smoothly, to helping us build a more secure, resilient IT environment as we scale. This is a hands-on, high-ownership role: you'll be the go-to person for ~140 end-user systems (Windows and Mac), our Google Workspace environment, office networks across two sites, and a growing set of security controls (endpoint protection, firewall, single sign-on, and more) that we're rolling out over the next few months.

You'll work closely with an external Cybersecurity & GRC consultant during the initial rollout phase and take ownership of ongoing operations once controls are in place.

Key Responsibilities

End-user support

• Be the first point of contact for all IT issues, hardware, software, connectivity, and access across Bengaluru and Guntur

• Set up, configure, and maintain laptops/desktops (~90% Windows, ~10% Mac) for new joiners and existing staff

• Maintain a basic IT asset inventory (devices, licenses, warranties)

Network & infrastructure

• Maintain and troubleshoot office network infrastructure, including wireless access points across both sites

• Support the rollout and ongoing management of firewall infrastructure and backup internet connectivity

• Liaise with ISPs and hardware vendors for installations, upgrades, and issue resolution

Security operations (in partnership with our GRC consultant)

• Deploy and maintain endpoint protection (AV/EDR) across all systems

• Administer single sign-on (SSO) and manage access provisioning/de-provisioning across business applications

• Implement and enforce USB/device control policies

• Support periodic access reviews and basic security hygiene checks (patching, password policies, MFA)

The rest of this description is on the employer’s own page.